Shipping Policy

Last updated: 20 August 2026

United Kingdom delivery

Orders are fulfilled and dispatched from our United Kingdom warehouse.

We offer free standard tracked delivery on UK orders of GBP 30 or more after discounts and before shipping charges. For orders below GBP 30, the available delivery methods and charges are shown at checkout before payment.

We normally process orders within 1-2 business days. Standard tracked delivery is estimated to arrive within 2-5 business days after dispatch. Business days are Monday to Friday, excluding UK bank holidays.

Delivery dates are estimates rather than guarantees. During launches, promotions, public holidays or exceptional carrier disruption, processing and delivery may take longer. Unless we agree otherwise, we will deliver within the period required by applicable consumer law.

Carriers and tracking

Orders may be sent with Royal Mail or another tracked delivery partner selected according to the destination and service availability. When your order is dispatched, we will send tracking information to the email address provided at checkout. Tracking may take 24-48 hours to update after the shipping label is created.

Delivery address

Please check your name, address and postcode carefully before placing an order. If you notice an error, contact hello@draltis.com immediately. We will try to update an address before fulfilment, but changes cannot be guaranteed once packing or dispatch has begun.

We are not responsible for delay or failed delivery caused by incomplete or incorrect information supplied by the customer, but we will assist where reasonably possible. Additional carrier charges for redelivery or return may be deducted from a refund where permitted by law and where the customer is responsible.

Missed, refused and uncollected deliveries

If delivery is attempted, follow the carrier's instructions to rearrange delivery or collect the parcel. If an order is returned to us because it was refused or not collected, contact us. We may refund the products after the parcel is received and inspected, less any reasonable return or redelivery costs where permitted by law.

Marked delivered but not received

If tracking says delivered but you cannot find the parcel, check the delivery location, household members and neighbours, then contact the carrier and email us promptly. We will help investigate with the carrier. Your legal rights regarding when risk passes to you are unaffected.

Damaged parcels

If a parcel arrives damaged, keep the product, shipping carton, packaging and label, and contact hello@draltis.com as soon as reasonably possible. Include your order number and clear photographs so we can investigate.

International delivery

We currently ship only to destinations offered at checkout. International delivery prices and estimates are displayed before payment. Unless checkout states that duties are included, the recipient is responsible for import duties, taxes and customs fees charged by the destination country. Customs procedures may delay delivery.

Contact

For delivery support, email hello@draltis.com and include your order number.