Contact information
Contact Information
Dr.altis is a body-care brand operated by SHUOHAITECH LTD.
Customer care
Email: hello@draltis.com
Please include your order number when contacting us about an order. We aim to respond within two business days, Monday to Friday excluding UK bank holidays.
Company information
Legal name: SHUOHAITECH LTD
Trading name: Dr.altis
Company number: 16343805
Registered in: England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Website: draltis.com
Returns
Do not send returns to our registered office or warehouse without contacting us first. Email hello@draltis.com for authorisation and the correct return instructions.
TikTok Shop orders
For an order placed through TikTok Shop, you can also contact us through the order page in TikTok Shop so the request remains linked to the transaction.