Order confirmed
You receive an order confirmation at the email address used during checkout.
Dr.altis · Body care with intent
Tracked delivery, with clear updates.
From checkout to arrival, we keep the delivery journey visible. Available services, costs and estimates are confirmed at checkout.
What happens next
From our UK dispatch point to your door.
Prepared for dispatch
Your order is checked and prepared at our UK fulfilment point.
Tracking issued
A dispatch email is sent when carrier tracking becomes available.
Delivered
Follow the carrier link for the latest delivery scan and arrival update.
Delivery information
The useful details, without the small-print fog.
Delivery estimates can vary by destination, order volume and carrier network conditions. The checkout and dispatch email remain the source of truth for your order.
Track your order
Use the tracking number from your dispatch email on our Track Order page.
Carrier selection
UK orders may travel with Royal Mail or another tracked service. The final carrier is shown after dispatch.
Check your address
Please review the delivery details at checkout. Contact us quickly if something needs correcting.
Delivery support
Send your order number and postcode to hello@draltis.com so our team can investigate.
United Kingdom
Tracked UK options and current delivery estimates are displayed at checkout.
International
Additional destinations will be introduced as Dr.altis expands. Availability is shown by market at checkout.
Returns
Please contact support before sending any item. Return eligibility depends on product condition, hygiene requirements and your statutory rights.